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Customer Service Officer

3 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

**Our Client is a Malaysian company offering premium skincare, personal care, and wellness products, while providing entrepreneurial opportunities to help individuals achieve financial freedom and personal growth.**

**Our client is seeking for Customer Service Officer who is responsible for delivering excellent customer service, handling sales and member transactions, promoting products, and maintaining inventory and store standards in a dynamic retail environment.**
- Responsibilities:

- Providing excellent customer service to walk-in and call-in customers
- Attending to member and customers enquiries, feedback and requests
- Using in-store interactive tools and product promotions to drive sales
- Ensuring that visual merchandising standards are always adhered to
- Handling sales and membership transactions over the counter
- Proactively following-up on customers enquiries, feedback and requests
- Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship
- Performing daily stock take to ensure physical inventory and system record tallies
- With basic beauty background and knowledge is added value
- Any other ad-hoc projects/duties related to sales as per assigned.

**Requirements**:

- Minimum SPM Level
- Minimum 1 year of relevant working experience
- Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
- Computer literate
- On a rotational scheduled basis.

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Commission pay
- Yearly bonus

Application Question(s):

- Please state your current salary.
- Please state your expected salary.
- Please state your notice period (months).

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person