Customer Service Officer

CUSTOMER SERVICE OFFICER (SOUTH EAST ASIA & ANZ), MALAYSIA

The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, as well as the Australia & New Zealand Business Unit for Luxury and Consumer Beauty products.

RESPONSIBILITIES
As our Customer Service Officer, you are responsible for the accurate and on-time Order Processing of customer PO’s/Orders, issuing of Credit & Debit Notes, general reporting and close collaboration with Commercial & Supply Chain Teams.

**Your main focus**:
Order processing in SAP for assigned local customers across SEA or ANZ Business Units with products shipping from respective in-market Distribution Centres
Monitoring and ensuring orders are placed within delivery window deadlines, validating orders are in line with customer budgets and yearly quota
Maintaining close coordination with Market Planners to maximise order fulfilment

**Guaranteeing the proper execution and processing of returns**: pre-control and authorization check with sales / investigations at warehouse and transport service providers before issuing credit/debit notes
Coordinating with the warehouse, local logistics teams, service providers and local transportation to track on time shipment and arrival to customer warehouses
Ensuring telephone and written support for customers and sales on order/delivery status/product availability/invoices/credit notes/returns etc

Working for Coty means our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries - we’d love to hear from you Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

You will be reporting to Customer Service Team Leader - South East Asia and the team consists of Customer Service Officers and you will work closely together with several departments such as Supply Chain and Market Planner. All your colleagues are energetic and fun loving. You will be working closely in the team and you will get tremendous support for you to excel in this role.

YOU ARE A COTY FIT
You like to work in a dynamic environment. As a Customer Service Officer, you share your valuable experience to the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you:
Minimum 5 years of Customer Service work experience, preferably in a multi-national company
Excellent knowledge & technical understanding of SAP for Order Processing and Query management (5 years+ experience preferred)
Self-Motivated, with a strong work ethic and a sense of confidentiality.
Strong desire to learn along with a strong sense of ownership
Strong Excel skills

OUR BENEFITS
As our Customer Service Officer, some of the benefits you will receive are:
**Omni-Working**: Hybrid flexible working model enabling employees to balance remote and office-based work

**Product Allowance**: Employees can order from a selection of Coty Products each year

**Free goods**: Employees would be able to enjoy occasional free products due to Company’s initiative

**Gender-Neutral Paid Parental Leave**: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave

RECRUITMENT PROCES S
A telephone/online introductory meeting follows.
A first online/in-person interview
A second interview
You will receive a proposal with the terms of employment.

ABOUT COTY