Customer Service Officer

2 days ago

Bangsar, Malaysia Cretev Sdn Bhd Full time

Position**:CUSTOMER SERVICE OFFICER**

Work Location**:Bangsar**

**Job summary**

To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.

**Job Responsibility**
- Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
- To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.

**Requirement**
- **SPM (pass) / Certificate / Diploma / Degree holders.**:

- **Fresh graduates are strongly encouraged to apply. Training will be provided.**:

- **No working experience required**:

- **Willing and able to work on shift**:

- **Able to start immediately**:

- **Willing to work in Bangsar**:

- **Age 19 years old - 40 years old.**

**Why you should join us**:

- An opportunity to work in GLC environment
- Good way to start your career by working with vibrant and positive environment.
- Training will be provided.

**Salary Package**
- Attractive remuneration package (Good basic salary, allowances, performance bonus, etc)
- Overtime pay for extra hours of work
- Contribution to EPF/SOCSO/EIS
- Annual Leave
- Panel Clinic
- Insurance covers hospitalization

**Job Types**: Full-time, Contract

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

COVID-19 considerations:
Note: A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.

**Education**:

- SPM/STPM (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What is your current and expected salary?
- Will you consider a 6-months contract position with an option to renew based on performance?

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