Service Desk Analyst

3 days ago

Kuala Lumpur, Malaysia verinon Full time

Position: Service Desk Analyst
Location: Kuala Lumpur Malaysia
Duration: 12 Months Extendablle contarct
Experience : 1+ Years in service desk

Job Purpose

2. To provide 1st level support and troubleshooting.
3. To log problems onto HPSM.
4. To ensure continuous improvement to the job function
5. To submit daily, weekly and monthly helpdesk report to team leader
6. To work within Team in a pressurized working environment
7. To continually demonstrate excellent inter
- personal and telephone communication skills.
8. To handle all contacts with openness, honesty and respect
9. To act as single point of contact It related problems and queries
10. To maintain customer focus in all areas at all times.
11. To ensure there is an emphasis on quality and continuous improvement within your job function.
12. To carry out any other duties as and when assigned by the management.

Qualifications & Competencies
Qualification
- At least Diploma in Computer Science/Information Technology or equivalent.
- Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge.
- Knowledge of Lotus Notes mail, MS Outlook
- At Least 1 year of experience in a Customer Service environment
- Excellent command of spoken and written English
- Excellent communication and interpersonal skills
- Applicants should be Malaysian citizens or hold relevant residence status.
- Ability to grasp new technical concepts quickly.
- Ability to identify and distinguish between hardware, software, network and server problems

Competencies
Good Working knowledge of Microsoft Office (Word, Excel, etc).
Understand the Security requirements necessary to perform ID administration tasks
Good written and verbal communication skills.
Good interpersonal skills and customer service skills.
Ability to work with a team and a good team player.
Highly self-motivated and directed.

**Job Types**: Full-time, Contract

**Salary**: RM2,000.00 - RM2,700.00 per month

Schedule:

- Day shift

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