Customer Support Up Sales
4 days ago
**Job Title**: Customer Service Sales Representative
**Location**: Sunway Pinnacle, Malaysia (Near Sunway Pyramid)
**Working Hours**: 9:00 AM - 6:00 PM
**Working Days**: 5 days/week
**Contract**: 12-month Renewable Contract
**Job Overview**:
We’re looking for a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. You’ll handle customer support and sales-related tasks while working closely with advertisers on a leading social media platform.
**Key Responsibilities**:
- Handle advertiser inquiries and troubleshoot issues
- Guide clients on advertising best practices and product features
- Conduct outreach to promote advertising opportunities (80+ daily interactions)
- Help advertisers optimize performance and grow their ad spend
- Work with internal teams to improve processes and service delivery
**Requirements**:
- Experience in customer service or sales (cross-selling/upselling is a plus)
- Good understanding of social media platforms
- Comfortable using Microsoft and Google tools
- Fluent in English (spoken & written); other language skills are a bonus
- Minimum diploma/college degree in any field
- Strong communication and problem-solving skills
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM3,600.00 per month
Ability to commute/relocate:
- Subang Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
Application Question(s):
- Are you good to work on weekend if required?
Work Location: In person
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