Security Operation Lead

**Role Responsibilities**:

- Responsible for tactical planning, operational leadership, organization, and governance, acts as the supporting decision-maker for matters relating to Japan security delivery from Malaysia
- Responsible for business development, assisting the Security Delivery Head & Capabilities Leaders with aligned activities
- Manages operations to ensure that Service Level Objectives (SLOs) are met. Creates, implements, and monitors Continuous Service Improvement (CSI) plans to improve organizational performance
- Acts as a point of contact for functional and hierarchical escalations. Investigates and resolves matters impacting security service delivery. Acts as a technical manager capable of assisting security personnel with highly complex technical and process issues, and as a mentor to coach Security personnel with the goal of improving their proficiency
- Manages the continuous improvement of Security services - Implements and monitors business processes of moderate complexity, and where necessary, creates them to effect optimization and improvements to organizational performance
- Coordinates and communicates with other managers to leverage resources, facilitate interoperation with external functions, and discuss solutions to problems. Establishes processes to facilitate communications between Malaysia Security team and external functions

**Requirements**:

- Bachelor Degree in any IT discipline
- At least 8 to 10 years’ IT experience in management within a large-scale technology within IT infrastructure & security environment. Experience working for Japan’s customer IT infrastructure & security will be advantage.
- Experience in leading the functional team. Excellent motivational skills plus verbal and written communication skills, strong command of Japanese and English Language.
- Tertiary qualification preferable that relevant to the IT Infra technology and security.
- Experience leading Cyber Security service delivery
- Preferable to have Security certifications such as CISSP, CISM, CISA, CCSP - Experience leading Service Delivery Quality Improvement, Kaizen exposure is desired. Six Sigma or/and Quality Management experience or certification will be advantage.
- Knowledge and understanding of specific industry environment and business needs
- Understanding of commercial context of industry
- Working knowledge of ITIL (with at least ITIL Foundations certification) with preference to executing in the environment for IT Security Managed Services.
- Experience in managing multiple stakeholders to meet the customer expectation in term of operations KPI target and quality standard.
- Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
- Ensures your delivery leads are aware of the customer’s most critical infrastructure and most stringent contractual target so they are in a position to deliver great service, meets SLA and avoid service credits / penalties.
- A broad understanding of the vast range of IT operations, IT security and DXC service offerings
- Assists the ADE in providing information for Account Reviews on their represented Service
- Leads “Joint Account - Delivery Review” & Participates with the ADE on Client Reviews when requested by the ADE
- Attends the Daily Operations Review Meeting (DORM) which is led by the Service Management Account Service Manager
- Runs a regular review with the Delivery Leads - ensuring Delivery Leads report the activities and availability
- Ability to fully understand and manage capability-related work and to drive a diverse team of employees and suppliers to deliver within rigorous DXC requirements
- Ability to drive relationship-building, teamwork, and has strong customer focus
- Ability to successfully interact with varying levels of DXC and client leadership
- Ability to establish and manage performance metrics
- Ability to manage urgent and complex tasks simultaneously
- Prudent decision-making
- Experience in managing a matrix organization
- Negotiation and conflict resolution skills
- Strong customer focus and communication skills
- Strong vendor management focus, particularly in relation to service management
- Knowledge of standard offerings of the Capabilities
- Change management, risk management and back-out planning