Assistant Manager, Property Management

5 days ago


Bukit Mertajam, Malaysia Wing Tai Malaysia Property Management Sdn. Bhd. Full time

**The opportunity**

As an Assistant Manager of Property Management & Customer Service with **Wing Tai Malaysia Property Management Sdn Bhd**, you will play a crucial role in overseeing the day-to-day operations and enhancing the customer experience for our residential property portfolio in **Bukit Mertajam, Penang**. This is a full-time position that offers a dynamic and rewarding career with a leading property management firm.

**Key responsibilities**
- Attend to customer's feedback professionally in compliance with company standards and ensure resolved satisfactory within company assigned KPIs
- Initiate Pre-Handover inspection process & coordinate meeting with departments and contractors to ensure the properties are prepared and compliant for timely Vacant Possessions (VP).
- Ensured all the Handover Kit and VIP procedure including document were thoroughly prepared in advance, to facilitate a smooth and organized handover to customer
- Organized weekly meeting with relevant the departments and the main contractor to monitor the status of defect complaints and ensure timely resolution within the timeframe
- Establish strong relationship with customers/residents
- Source and coordinate with vendor or contractor for building maintenance and repair work

**What we're looking for**
- Diploma/Degree in Property Management/Real Estate, Building Management or equivalent required
- 3-4 years experience in managerial role in Property Management & Customer Service, managed of high rise residential development and gated community
- Knowledge in Building Maintenance & Management, good communication and interpersonal skill, leadership, organization skill, and able to work independently
- Familiar in property or defect management platform, handling customer complaint and good problem resolving skill. In-dept understanding of SMA 2013, thoroughness and eye of detail, strong in Housing Development Act & trend

**What we offer**
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including medical coverage and insurance
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
- Work-life balance

**Job Types**: Full-time, Permanent

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

Application Question(s):

- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an assistant property manager?
- Do you have customer service experience?
- How many years' experience do you have in the real estate industry?
- Which of the following languages are you fluent in?
- How much notice are you required to give your current employer?

Work Location: In person

Application Deadline: 08/01/2025
Expected Start Date: 08/01/2025



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