Customer Support Agent
1 day ago
**Customer Support Agent (Bilingual: EnglishVietnamese)** The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. But, like humans, algorithms are what they eat. They're only as good as the rules they know and the data they're trained on. We're the team that helps model these behaviors. **About the Role** Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. **Job Overview** **Key Responsibilities** - Assist with account activation, integration troubleshooting, and product-related inquiries. - Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans). - Troubleshoot technical issues and escalate complex cases as needed. - Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions. - Collaborate with internal teams to escalate issues efficiently and improve customer service. **Qualifications**: - High school diploma or equivalent; a degree in Business, Finance, or IT is a plus. - Bilingual fluency in **Vietnamese** and English, with strong verbal and written communication skills in both languages. - Previous customer service experience, ideally within technical support or financial services. - Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. - Proficiency in Zendesk and Aircall is preferred. - Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. - High attention to detail and ability to work both independently and as part of a remote team. - Must pass a background check. **Hours**: 45-50 hours per week 9-6pm US-ET **Must be able to work US-East Coast/New York Time Zone** **Compensation** - Type: Hourly - Rate: $5/hour Employment type: Contract Workplace type: Remote Seniority level: Entry Level
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Customer Support Agent
1 day ago
Kuala Lumpur, Malaysia Pertiwi Oligo Sdn Bhd Full time**About Oligo Business Services**: Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave...
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Customer Success Specialist
1 day ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
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Customer Service Associate
2 weeks ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full time**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...
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Customer Support Agent
1 week ago
Kuala Lumpur, Malaysia Invisible Agency Full time**Customer Support Agent (Bilingual: EnglishVietnamese)** The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses, teaching...
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Customer Support Agent
1 day ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time_**Exciting Opportunity: Customer Service Executive in International Banking Industry!**_ **What We Offer**: **Basic Salary**: RM 3,000- RM 3,800 per month **Fix contact centre allowance**:RM200/month **Language allowance for Mandarin speaker**: RM300/month **Language allowance for Mandarin & Cantonese**: RM500/month **Late night shift allowance**:RM300...
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Customer Support Agent
2 weeks ago
Kuala Lumpur, Malaysia AffiliateUp Full timeRequirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...
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Customer Support Agent
2 weeks ago
Kuala Lumpur, Malaysia AffiliateUp Full timeRequirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...
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Customer Support Agent
1 week ago
Kuala Lumpur, Malaysia AffiliateUp Full timeRequirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...
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Customer Support Agent
1 day ago
Kuala Lumpur, Malaysia AffiliateUp Full timeRequirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...
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Customer Service Agent
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeCustomer Service Agent (Call Centre) Based in Macau, China________________________________________________Company BackgroundWe are representing our client who is a leading developer, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking for Customer Service Agent to be based in Macau.Job...
