Customer Service

6 days ago


Subang Jaya, Malaysia MSP Hitect Sdn Bhd Full time

**What you will do**

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

- Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

**Who you are**
- Strong proficiency in Mandarin, giving you a chance to showcase your language skills
- Good command of English or Bahasa Malaysia to round out your communication abilities
- Previous experience in a contact centre or customer service role? That's a big plus
- A minimum SPM qualification, showing that you have the fundamentals in place

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

Application Deadline: 06/15/2025
Expected Start Date: 06/20/2025



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