Customer Service Executive
2 days ago
Kajang Plaza Medical Centre
About Us
Kajang Plaza Medical Centre is a boutique hospital committed to providing exceptional healthcare services with a personal touch. We pride ourselves on creating a warm, welcoming environment for our patients while delivering medical excellence.
Job Scope
- Supervise and manage a team of Customer Service Assistants
- Handle customer inquiries and resolve escalated issues
- Coordinate with various hospital departments to ensure seamless patient experience
- Monitor customer feedback and implement improvements
- Conduct regular training sessions for customer service staff
- Prepare monthly performance reports and analytics
- Ensure compliance with healthcare service standards and regulations
Job Requirements
1. Diploma or Degree in any field from a Recognised University or College
2. Minimum 2 years’ experience in Hospital
3. Good communication and interpersonal abilities
4. Knowledge of healthcare operations and patient management systems
**Benefits**:
1. Attractive Remuneration
2. Free Parking
3. Career Growth and Development
4. Friendly & Supportive Work Environment
5. Medical coverage for employees and dependents
6. Professional development opportunities
7. Other Benefits as stated on Employee Handbook
How to Apply
Join our team and be part of delivering exceptional healthcare experiences
Pay: RM2,000.00 - RM2,500.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Public Relations: 1 year (preferred)
**Language**:
- Bahasa (preferred)
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