Jo] Customer Service Representative

12 hours ago

Johor Bahru, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

**About the Job**:
**Responsibilities**:

- Communicate clearly, empathetically, and professionally, always reflecting our brand’s tone and values.
- Handle customer inquiries efficiently, ensuring smooth resolutions and high satisfaction.
- Meet key performance indicators (KPIs) such as CSAT, QA, response time, and resolution time.
- Act as the voice of the customer, sharing feedback and insights to help us continuously improve.
- This position primarily supports customers based in the United States._

**Requirements**:

- Excellent command of English, both spoken and written.
- Fresh graduates are encouraged to apply
- Previous experience (minimum 2 years) in a call center or BPO environment will be an advantage.
- Genuine enthusiasm for connecting with people, showing empathy, and building lasting relationships.
- Strong analytical, problem-solving, and creative thinking abilities.
- Self-driven, resourceful, and a reliable team player.
- Well-organized, patient, and takes ownership of every customer interaction.
- Experience with **Zendesk** or similar customer support platforms is a plus.

**Additional Details**
- **Location**: _Infinity8 Reserve Mid Valley Southkey, Level 28, Johor Bahru_
- **Work Schedule**: 5-day work week (including weekends and public holidays) & Rotational Shifts basis
- **Salary**: RM3,500 - RM4,500 (negotiable based on experience and qualifications)

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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