Kul - Ocean Assistant Manager

2 weeks ago

Klang, Malaysia Morrison Express Full time

**Responsibilities**:

- Support staff by communicating job expectations, planning, monitoring and appraising job results.
- Aid in developing, coordinating and enforcing systems, polices, procedures and productivity standards.
- Assist customer service personnel as and when is required.
- Develop and maintain close relationship with existing key account customers and also to provide quality service to existing and new customers.
- Establish, maintain and build good relationship with vendors to obtain the lowest cost and better service.
- Assist customer service personnel to solve the problems and provide quality services to clients.
- Settle and handle customers’ complaints and specific requirements.
- Communicate with overseas offices, local vendors and customers on shipment inquiries.
- Responsible for monitoring and follow up of routing order shipments:

- Order processing.
- Shipments monitoring and follow-up.
- Generate and provide timely report as per customer’s requirements.
- Ensure invoices dispatched to customers on time.

10. Ensure on-going staff training and personnel development of customer service personnel to enhance company service quality.

11. Provide coaching & counselling to employees.

**Qualifications**:

- At least 5 years of working experience in a similar position in freight forwarding or logistics industry.

3. Must be well versed in using Power Point (PPT), Excel and Word.

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