Engagement Coordinator

**ABOUT THE JOB**

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

As an Engagement Coordinator, you will play a major liaison role with our customers and work closely with our business development and technical teams, having a main mission of planning and scheduling security assessment engagements.

You will be working in a dynamic environment, handling multiple customers, engagements, and tasks at the same time. Your performance will be a key factor to meet client satisfaction, while ensuring our high-quality service.

**JOB SUMMARY AND MISSION**

This position contributes to the success of wizlynx group by performing the following:

- Manage and coordinate planning, execution, reporting, and follow-up activities
- Coordinate resource assignments during engagement planning, based on customer enquiries
- Own and develop executive client relationships, as well as work day-to-day with clients and other stakeholders
- Negotiate the best conditions with the customer in terms of restrictions and desired project starting dates to ensure both an optimized planning schedule and customer satisfaction
- Gather all the necessary documentation/information from customers and ensure sign off before/after project start and end; Follow-up with clients when necessary
- Track progress and completion of projects, coordinating with billing team to ensure payments are collected
- Follow-up with client after project deliverables have been completed to ensure client satisfaction
- Record minutes for key meetings within the Engagement Team and/or customers
- Interact with key company leaders to promote wizlynx group; Actively promote and participate in wizlynx group social media
**IDEAL EXPERIENCE**
- 2-5 years IT work experience
- Experience in the proactive delivery of managed support services within Network Operations, ITIL and Service Management environment
- Experience within IT Project Management and past experience of service delivery
**LANGUAGE SKILLS**
- Fluent technical English (speech and writing)
- Ability to communicate clearly and concisely, both orally and in writing in English
**DESIRED SKILLS AND EXPERIENCE**
- Team oriented
- Flexible attitude, reliable
- Customer friendly approach and appearance
- Being proactive, independent, and able to take decisions when facing challenges
- Strong analytical and problem-solving skills
- Ability to manage multiple projects, juggle priorities and deliver on tight deadlines
- Conflict resolution, negotiation, and consensus-building skills
- Thrive in a fast-paced environment
- Collaborative and consultative work style
- Excellent hands-on experience and knowledge on MS Office tools like MS Word, MS Excel, MS PowerPoint, and MS Projects
**SUMMARY OF EDUCATION**

University or similar desirable

**SUMMARY OF IDEAL EXPERIENCE, SKILS, KNOWLEDGE, AND ABILITIES**
- Act as link between our customers and stakeholders for requests during project delivery
- Actively respond to requests within defined KPI
- Write all related documentation / update data in online tools (Changes, Validation docs, systems proposals/recommendation, etc.)
- Execute change management activities using defined processes and protocols
- Interaction with execution teams in other global locations
- Update the pipeline report weekly; coordinate with the wizlynx group
- Leadership team to ensure the required capacity is available to fulfill new business