Customer Service and Support Executive
2 weeks ago
Position: Customer Service and Support Executive
- Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
- Identify and assess customer’s need to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communications
- To assist project and marketing team
**Responsibilities**:
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer issues
- Knowing our products inside and out so that you can answer questions
- Communicating and coordination with colleagues as necessary
- Managing a team of junior customer service representatives.
- Willing to travel within Sarawak
**Benefits**:
- Opportunities for promotion
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuching: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
-
Customer Service and Support Executive
6 days ago
Sibu, Malaysia SOCOE SDN BHD Full timePosition: Customer Service and Support Executive - Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Provide accurate, valid, and complete information by using the right methods/tools - Identify and assess customer’s need to achieve satisfaction - Build sustainable relationships...
-
Customer Service Executive
2 weeks ago
Sibu, Sarawak, Malaysia Tribe Business Services Sdn Bhd Full timeWe are seeking a fluent Mandarin and English speaker to deliver top-tier customer support in a fully remote capacity.The Role:You will be the frontline of our customer engagement, responsible for resolving inquiries and enhancing the client experience through digital channels (live chat and email). Your role will involve multitasking across various systems...
-
Merchant Service Executive
24 hours ago
Sibu, Malaysia AEON CREDIT SERVICE (M) BERHAD Full time* To achieve company sales target - Responsible to work with key merchants and business partners - Responsible to recruit and grow new merchant base - Perform market research to assess viability of potential new products and competitors analysis - Proactively establish and maintain effective working team relationships with all support departments AEON Credit...
-
Mandarin Customer Service Support
5 days ago
Sibu, Malaysia Tribe Business Services Sdn Bhd Full time**Tribe** is on the hunt for a passionate and fluent Mandarin-speaker to provide world-class support for players of our premier client, **Tencent**! This is your chance to turn your customer service skills and love for mobile gaming into a rewarding full-time, remote career. You'll be the hero behind the screen, ensuring our players have an amazing...
-
Customer Service Representative
2 weeks ago
Sibu, Malaysia PT. Teknologi Perdana Indonesia Full timeWe are one of the leading players in the fast-growing online service industry. Our mission is to provide convenient, reliable, and safe transportation & delivery solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people receive service in Malaysia. **Our team is constantly expanding, so our...
-
Senior Accounts Executive
1 week ago
Sibu, Sarawak, Malaysia MAHAGAMY CONSULTANCY AND ADVISORY SDN. BHD. Full timeJoin Our Team as a Senior Accounts ExecutiveWe are seeking an experienced and committed professional to support our growing organisation. If you have strong accounting expertise and the ability to work independently, we would love to meet you.Key Responsibilities• Manage full set of accounts independently.• Ensure accuracy and completeness of accounting...
-
Sales Operations Customer Service Officer
2 weeks ago
Sibu, Malaysia Subur Tiasa Holdings Berhad Full timeJob ResponsibilitiesManage day-to-day operations efficiently and accurately.Manage direct sales for walk-in customers.Coordinate sponsorship and charity requests and engage with external organisations to define and execute requirements, ensuring a clear return on investment (ROI).Participate in company events, including sales, promotions and sponsorship...
-
Freelance IT Support Technician
6 days ago
Sibu, Malaysia Karar Solutions Sdn Bhd Full time**Job Responsibilities (IT Support Technician)** - NIOSH-TM Safety Passport - _Preferred_ - IX Telekom (TM Support) - Provide **onsite support** for incidents, service requests, preventive maintenance, and standby. - Be available on **standby 24x7**, especially after-hours/weekends. **Your Role**: - Provide on-site IT support to clients. - Responds to...
-
Operations Executive
2 weeks ago
Sibu, Malaysia Super Quick Freight (M) sdn Bhd Full timeRole Description The Operation Executive will be responsible for managing day to day cargo operations, coordinating freighter and flights, ensuring customer service excellence, and enhancing overall customer experience in cargo operations. Responsibilities & Requirements - Ensure compliance in line with SLAs and SOPs. - Ensure coordination for all...
-
Executive Field Sales
1 week ago
Sibu, Malaysia DKSH Full timeLocation: Sibu, MY, MY- Global Business Unit: CG- Job Function: Sales- Requisition Number: 167285- Description: **Job Summary**: Supervise and coordinate sales teams to achieve sales targets for assigned businesses/territories and overall business objectives **General Responsibilities**: - Support superior in managing day-to-day operating expenditures...