E-commerce Assistant

7 days ago

Ipoh, Malaysia HTM Group Full time

**Job brief**

We are looking for a responsible E-commerce Assistant to organize our company’s day-to-day e-commerce operations. Your job will be to provide clerical support to our managers and employees and coordinate all daily administrative e-commerce activities.

**Responsibilities**
- Handle customer complaints, respond to customers' reviews and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions
- Collaborate with the team to ensure seamless customer experiences, liaise with the warehouse team on inventory
- To assist customers in resolving order related problems, including missing items, delayed deliveries, and other issues. (Handle customers return & refund inquiries)
- Assist to claim back the missing and damage parcel from platforms
- Ensure all product uploads are complete with full descriptions and min 3 product pics and 3 generic photos
- Create and stream engaging live video content on a regular basis in E-commerce platforms (TIK TOK) to build and retain a loyal viewership to promote our products
- Manage streaming setup and equipment, ensuring that the equipment is functional, well-maintained, and of high quality.
- Interact with audience through chat, voice, or video during live streams, providing real-time engagement, feedback, and entertainment (customer service).
- Collaborate with other content creators, influencers, or sponsors to cross-promote and create more engaging and diverse content.
- Stay up to date with the latest trends, techniques, and innovations in livestreaming and incorporate them into your content strategy.
- Perform strong analysis on social media trends, target key audiences, engagement, reach data and ads performance
- Track, monitor, and understand Livestream's performance, TikTok Shop performance and Video performance through insights and analytics.
- Improve store rating and increase followers

**Requirements**:

- Able to balance a customer-oriented and a results-driven approach
- Min diploma and above
- Patient and comfortable dealing with complaints
- Professionalism and outgoing personality
- Excellent written and verbal communication skills.
- Outstanding organizational and multi-tasking abilities
- Good physical endurance.
- Positive work attitude and willingness to learn
- Fresh graduates are encouraged to apply

Pay: From RM1,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

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