E-commerce Executive

1 week ago

Ipoh, Malaysia HTM Pharmacy Group Full time

**JOB DESCRIPTION**
- Writing, reviewing, editing, and updating content for company websites, social media, e-commerce platforms, marketing materials, and similar platforms.
- Handle customer complaints, respond to customers' reviews and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions
- Collaborate with the team to ensure seamless customer experiences, liaise with the warehouse team on inventory
- To assist customers in resolving order related problems, including missing items, delayed deliveries, and other issues. (Handle customers return & refund inquiries)
- Assist to claim back the missing and damage parcel from platforms
- Ensure all product uploads are complete with full descriptions and min 3 product pics and 3 generic photos
- Create and stream engaging live video content on a regular basis in E-commerce platforms (TIK TOK) to build and retain a loyal viewership to promote our products
- Manage streaming setup and equipment, ensuring that the equipment is functional, well-maintained, and of high quality.
- Interact with audience through chat, voice, or video during live streams, providing real-time engagement, feedback, and entertainment (customer service).
- Collaborate with other content creators, influencers, or sponsors to cross-promote and create more engaging and diverse content.
- Stay up to date with the latest trends, techniques, and innovations in livestreaming and incorporate them into your content strategy.
- Perform strong analysis on social media trends, target key audiences, engagement, reach data and ads performance
- Track, monitor, and understand Livestream's performance, TikTok Shop performance and Video performance through insights and analytics.
- Improve store rating and increase followers

**JOB REQUIREMENTS**
- 1 year of experience in producing content and live streaming on TikTok, either professionally or as a hobby.
- Diploma/Advanced Diploma/ Degree holder in related courses.
- Excellent verbal and written communication skills in English and Bahasa.
- Preferred highly energetic and dynamic person
- Self-starter, ability to work and thrive within a fast-paced, culturally diverse, and evolving environment.
- Knowledge of TikTok trends, best practices, TikTok Analytics, and ability to use data to drive content decisions.
- Passion on the e-commerce and/or consumer brand industries, including industry trends, consumer behavior, and competitive landscape.
- Experienced in retail sales would be a good advantage.

**Job Types**: Full-time, Permanent, Contract

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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