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E-commerce Executive

2 weeks ago

Ipoh, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- Execute division policy and ensure full adoption and comply with workflow or standard operation procedures.
- Responsible for e-commerce operational tasks, including product listing within our e-commerce platform, process order, follow up returns, campaign planning and management, reporting, etc.
- Evaluate and analyze the campaign performance and identify the opportunity to increase conversion.
- Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Liaise with marketing team to build effective online strategy and drive traffic to store
- Performs administrative and division support activities
- To undertake any ad-hoc assignments as and when required.

**Requirements**:

- Required language(s): Bahasa Malaysia, English.
- Preferred language(s): Chinese
- Possess working experience(s) in the related field will be added advantage.
- Able to work independently, full responsibility and with minimum supervision.
- Positive attitude and self-motivated.
- Fresh graduates are welcome to apply.

**Benefits**:

- Free parking

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)
- Bahasa Malaysia (preferred)