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Manager, Sales

2 weeks ago

Ipoh, Malaysia Group Daihatsu Malaysia Sdn. Bhd. Full time

**1. Operation**
- Manage and controlling service Centre operation to ensure all task and processes comply to standard operation requirement.
- Accountable for ensuring the outlet achieved customer satisfaction score as targeted by Principal and Company.
- Ensure customer’s concern are handled effectively and in timely manner.
- Ensure service policies and procedures are implemented as per standard operating procedures (SOP).
- Ensure the monthly intakes, sales, gross profit, expenses, and net profit objectives are met as per guidelines/budgeted issued by HQ.
- Ensure the facilities related to customers are maintain in good condition.
- Consults others to resolve problems beyond own authority or decision-making limits.
- Monitor and verify request for purchase or repairs with proper justifications to optimize the usage and control.

2. **Operation Compliance**
- Plan and Discuss with CCE/CCO carry out all administrative tasks and any necessary follow up work related to CS.
- Ensure outlet comply government agency, Principal, and Company requirement.
- To perform environment health & services (EHS) evaluation and update to Regional Manager.
- Assists and Inspect documentations, and record to achieve compliance on internal policies.

3. **Administration**
- Monitor current /pending job order to ensure its closed as per standard operation procedure.
- Oversee/monitor repair work conducted by mechanic to improve productivity & efficiency.
- Manage, monitor & resolve all credit & cash overdue/outstanding debt to ensure it’s collected in time as per standard operation procedures required.
- Check and monitor warranty claim submission is administered.
- Monitor parts inventory efficiently to ensure minimum stock month/value is achieved as per standard requirement.
- Monitor and audit mechanic tools & workshop general equipment to ensure maximum utilization/usage.

4. **Customer Satisfaction**
- Manage & support related personal in charge to ensure service quality and customer satisfaction index are at highest level/scoring.

**Job Types**: Full-time, Permanent

Pay: RM1,512.77 - RM5,222.97 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift
- Holidays
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus