Front Desk Supervisor
5 days ago
**Responsibilities**:
- Supervise daily front office operations
- Lead and train front desk staff
- Handle guest check-in, check-out, and reservations
- Manage guest feedback, complaints, and special requests
- Ensure excellent customer service and smooth workflow
- Coordinate with housekeeping and other departments
- Prepare reports, duty rosters, and cash/shift summaries
- Maintain front office standards and SOPs
**Requirements**:
- Preferably **Malay male or female**:
- Minimum 1-2 years experience in front office / hospitality
- Strong leadership and communication skills
- Able to work shifts, weekends, and public holidays
- Pleasant personality and professional appearance
- Proficient in Bahasa Melayu & English
- Knowledge of hotel PMS/front office systems is an advantage
Pay: From RM1,700.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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