Resort Room Division Manager
2 weeks ago
Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services. - Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out. - Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates. - Set and maintain high standards of guest service, ensuring that all guests' needs and concerns are addressed promptly and professionally. - Ensure guests are greeted upon arrival and make time to interact effectively with guests. - Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. - Implement guest feedback systems to continuously improve service quality. - Recruit, train, and manage a skilled team of front office, housekeeping, and guest services staff. - Provide ongoing coaching and performance feedback to team members, promoting a positive work environment. - Develop and implement strategies to optimize room revenue through effective pricing, packages, and promotions. - Prepare comprehensive reports on room division performance, occupancy rates, revenue, and other key metrics for management review - Monitor and analyze key performance indicators (KPIs) related to room revenue, occupancy rates, and average daily rate (ADR). - Coordinate with sales and marketing teams to create targeted campaigns that drive bookings and revenue growth - Collaborate with housekeeping to ensure rooms are maintained to the highest standards of cleanliness and presentation. - Uphold the highest standards of safety, security, and health regulations - Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. - Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs. - Manage room inventory and allocations, coordinating with reservations to optimize room utilization and availability. - Develop and enforce policies and procedures for room cleaning, maintenance, and inspections. - Stay updated with technology trends and implement relevant systems to streamline operations, such as property management systems (PMS) and reservation software.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Housekeeping Manager
2 weeks ago
Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time**Key Responsibilities**: - Oversee daily housekeeping operations, including rooms, public areas, and laundry. - Ensure cleanliness and maintenance standards meet 5-star resort expectations. - Supervise, train, and motivate housekeeping and laundry staff to deliver exceptional service. - Develop cleaning schedules and maintain inventory of linens, supplies,...
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Resort Assistant Landscape Manager
7 days ago
Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full timeResponsibilities: 1. Assisting Landscape Manager to develop and maintain a comprehensive landscape maintenance plan for the resort. 2. Lead the team including the foreign workers in the execution of daily tasks, including watering, mowing, trimming, pruning, planting, and fertilizing. 3. Assist in the design and implementation of new landscaping projects,...
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Front Office Assistant
1 week ago
Kuantan, Malaysia AsiaCareer Full time**Location**: Luxury Resort in Cherating **Responsibilities**: - The role involves providing courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. - To be entirely flexible and be able to rotate within the different sub departments of room divisions or departments as assigned...
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Housekeeping Assistant Manager
2 days ago
Kuantan, Malaysia ADENA RESORT MANAGEMENT SDN BHD Full timeTo assist the supervisor Housekeeper in planning, organizing the overall public area, guestrooms, laundry and linen room operations as well as maintaining established standards according to our hotel. Adena Beach Resort, a 3 star resort offering a 200m private stretch of beach, is in Berserah along the renowned Balok Beach which had been hailed as one of the...
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Sales Executive
2 days ago
Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time1. Ensures professional sales calls using Mangala’s selling principles and Driving Customer Preferences philosophies. 2. Carefully plans sales calls into defined objectives. 3. Maintains a detailed knowledge of Resort facilities, features and services. 4. Conducts extensive competitor researches and maintains excellent product knowledge of the Resort. 5....
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Recreation Manager
2 weeks ago
Kuantan, Pahang, Malaysia MANGALA ESTATE BOUTIQUE RESORT Full timeOverview:We are seeking an energetic and experienced Recreation Manager for our Five Star Resort. The ideal candidate will be responsible for overseeing and managing recreational activities and programs within a designated facility in a Resort. This role requires a strong understanding of various fitness and wellness activities, including yoga, Tabata,...
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Recreation Manager
7 days ago
Kuantan, Pahang, Malaysia Mangala Estate Boutique Resort Full timeOverview:We are seeking an energetic and experienced Recreation Manager for our Five Star Resort. The ideal candidate will be responsible for overseeing and managing recreational activities and programs within a designated facility in a Resort. This role requires a strong understanding of various fitness and wellness activities, including yoga, Tabata,...
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Housekeeping Room Attendant
1 week ago
Kuantan, Malaysia RIMBUN DAHAN SDN. BHD. CO THE KASTURI RESORT Full timeHaving experience for Housekeeping Room Attendant is advantage Able to converse simple English Willing to learn if no experience Able to follow instruction by Head Of Department and SOP Pay: RM1,500.00 - RM1,600.00 per month **Benefits**: - Cell phone reimbursement - Free parking - Meal provided
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Front Office Supervisor
2 days ago
Kuantan, Malaysia ADENA BEACH RESORT Full timeResponsibilities: - To supervise all your staff matter including staff grooming uniforms, attendance, punctuality, compliance to resort rules and regulations and front office SOP. - To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in...
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Housekeeping Supervisor
4 days ago
Kuantan, Malaysia Hotel Grand Continental Kuantan, Pahang Full time**Supervises and assists with all housekeeping activity in given areas of the hotel**: - **Checks all vacant rooms, reports any discrepancy of rooms to Room Division Manager**: - **Checks maids for appearance, uniform, deportments, etc**: - **Checks all linen carts have ample linen, supplies and detergents**: - **Inspects all rooms cleaned in assigned...