Process Executive

1 week ago

Kuala Lumpur, Malaysia Cognizant Full time

Process Executive is responsible for working as operator for basic review. Associates expected to ensure compliance, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

**Core Competencies**:

- Excellent written, reading & spoken communications skills in English & Indonesian language and will be preferable with understanding of local culture
- Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
- Great interpersonal skills
- Excellent attendance record
- Excellent timekeeping
- Possess the ability to work in a team environment as well as independently
- Sense of ownership and pride in your performance and its impact on the team.
- Experience in data analysis and reports (not mandatory)
- Have extensive exposure to customer service (not mandatory)
- Set a healthy environment in the team and positive mind frame in the individual
- Ability to work in a fast-paced, constantly evolving environment
- Proven track record of exceptional performance and high productivity
- Quick learning and understanding of complex processes
- Ability to work with a high degree of accuracy (great attention to detail / content review)
- Ability to work in a fast-paced environment with mínimal supervision
- Customer service orientation and ability to work in a team
- Strong keyboard and analytical skills
- Ability to perform in adverse situations

**Roles and Responsibilities**:

- Listing Review (Verify and review information as per policy and guidelines)
- Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries
- Basic Listing Review
- Listing verification. Identify spam trends and escalate to relevant teams
- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
- Gather information via outbound calls to businesses
- Work collaboratively with the Team Leads

**About Cognizant**:
LI-CTSAPAC

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