Quality Assurance Specialist

5 days ago

Kuala Lumpur, Malaysia ByteDance Full time

Responsibilities
About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Team Introduction
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
Job Descriptions
- Have a deep understanding of payment products, including payin, withdrawal, refund and payment method binding products, and able to act as the escalation point for complicated payment inquiries by providing professional and effective resolutions.
- Quality check on inquiries resolved by operation specialists, and able to help team members and the overall team to achieve quality goals.
- Assist with SLAs management to ensure our SLAs are met consistently, and earn satisfaction from our business clients.
- Responsible for payment inquiries rate analysis and reduction with the aim to improve end user payment experiences.
- Be proactive in proposing process and tool enhancement to help the team achieve better efficiency.

**Qualifications**:
**Minimum Qualifications**:

- Down to earth, result oriented and a strong sense of responsibility.
- Proven skills in cross-team cooperation

Preferred Qualifications
- Bachelor degree in finance or economics related majors.
- 3-5 years working experience in the operation, project implementation or customer service team of payment institutions is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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