Arbitration Officer @ Kl Eco City

3 days ago


KL Eco City, Malaysia J & T Express (Malaysia) Sdn Bhd Full time

**Job Descriptions: -**
- Ability to use independent judgement and make appropriate claims arbitration decisions and determinations.
- Having conflict resolution and mediation skills to liaise with external customers or internal departments regarding claims.
- Responsible for daily assigned task in respect of Claims & Arbitration and process within timeline given (TAT).
- Understand principle and procedures for investigations, perform verification & checking on claims and arbitration cases following company’s standard policies and operation procedures.
- Responsible to handle claim & arbitration complaints/appeal and provide appropriate solutions/result within stipulated time given to external customers or internal departments.
- Forward appropriate claims/arbitration to HQ or finance department for payment/fine processes.
- Record keeping (documents or softcopy) and prepare necessary paperwork such as correspondence/report/analysis as and when needed.
- Maintain confidential claim & arbitration sensitive information including customer/company data in all platforms.
- Prepare daily, weekly or monthly reporting.
- Understand on company’s products and updates time to time, conduct training briefing to team members as and when required by Superior.
- Expedite urgent claim or arbitration with relevant parties as and when needed.
- Assist superior in monitoring in daily operation and team performance.
- Perform any adhoc tasks or additional instructions by superior.

**Job Requirements : -**
- Excellent verbal and written communication skills, which require professionalism in both skills.
- Excellent computer proficiency (MS Office - Word, Excel and Power point)
- Excellent in negotiation, decision making, resolution and analytical skills.
- Must have experience in Claim or Arbitration handling for at least 1 year.
- Must possess at least Diploma/Degree in any field.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus

Ability to commute/relocate:

- KL Eco City: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Mandarin (required)



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