Analyst, IT Service Operations

**Main Job Tasks and Responsibilities**: - Provide immediate incident resolution or workaround to user. - Escalate incidents that are not solvable in-Service Desk to the correct resolver group. - Take ownership of incidents from start through successful resolution. - Ensure service request are escalated to the correct resolver group. - Manage user...

Main Job Tasks and Responsibilities:Responsible for receiving and logging all inbound calls and emails via the respective ticketing system.Provide immediate incident resolution or workaround to user.Escalate incidents that are not solvable in-Service Desk to the correct resolver group.Take ownership of incidents from start through successful...

_**Nature of Business: IT service and solution provider**_ - **Location: Itech Tower, Cyberjaya**_ - **Position: Personal Assistant (Mandarin speaker)**_ - **Salary Range: RM2,000- RM2,500 | Fresh grads are encouraged to apply**_ - **Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)**_ Job responsibilities: - To provide secretarial...

Scope of Works: - To gather and analyze user needs and system requirements from the various stakeholders. - To prepare and develop system specifications and system design. - To create and manage product backlog. - To prioritize and ordering items in the product backlog. - To act as primary liaison between the development teams and the customers. - To...

1.Collecting and analyzing user requirements; 2. Analyze, clarify and structure information; 3.Describe requirements clearly for both IT specialists and business customers; 4.Develop and describe business processes and business logic, using BPMN or UML specifications; 5.Develop user interface layouts together with the designer team; 6.Enrich functional...

Dear All, Greetings from Atos! We are hiring for the Service Desk Analyst role. **Job Title - Service Desk Analyst** **Job Type - Permanent** **Job Location - Cyberjaya, Selangor** **Core responsibilities**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Follow procedures to...

Position: Chief Operating Officer COO (IT / SOFTWARE HOUSE Background)Working location: CyberjayaExperience:Managing company/ IT Software operationObjectives of this roleCollaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levelsTranslate strategy into actionable steps for growth, implementing organization-wide...

**The Role** As a Cloud & Digital Workplace Analyst, you will provide first-line support for virtual servers and Microsoft Azure environments. You will be responsible for performing daily operational tasks, monitoring systems, handling basic service requests, and performing routine changes across both cloud and on-prem infrastructure. This includes basic...

**We are looking for a Video Customer Service **Analyst** to join us!** **Location**:Cyberjaya, Malaysia **Salary**:Competitive Base + Shift Allowance + Benefits **Job Type**:Permanent, Full-time **Hours**: 40h per week on a Rotational Shift Pattern covering Mornings, Afternoons, Evenings and Weekends Nasstar is a managed service specialist. We deliver...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...