Retail Operations

As the **Retail Operations & Excellence Executive** at **Wanderlust + Co**, you will own the operational rhythm of our offline retail homes — ensuring every store runs efficiently, every product is where it needs to be, and every customer enjoys a seamless brand experience.

You’ll oversee the full spectrum of retail operations, from inventory accuracy to team enablement and store execution, while driving continuous improvements across all touchpoints. This role is ideal for a self-starter who thrives on ownership, takes initiative, and enjoys making systems run smarter and smoother.

**Job Responsibilities (including but not limited to) -**

**30% - Inventory & Stock Management**
- Own stock flow and replenishment in alignment with sales and marketing activities.
- Lead order accuracy and fulfillment for all retail homes, including pre-orders and special launches.
- Drive regular cycle counts and quarterly full stocktakes with 100% accuracy targets.
- Oversee all physical stock movements between warehouse, HQ, and stores, proactively resolving discrepancies.
- Lead offline retail teams in maintaining display accuracy, executing promotions, and ensuring POS data integrity.

**30% - Retail Operations & Store Leadership Enablement**
- Conduct regular store visits (at least twice monthly, more during peak periods) to audit performance and coach store teams.
- Own daily merchandising operations for offline stores: promotion calendars, launch execution, price labeling, and asset readiness.
- Identify root causes behind operational challenges, implement corrective actions, and standardize solutions.
- Champion the culture of continuous improvement by coaching, training, and providing instant feedback.
- Implement, review, and maintain retail SOPs across regions to ensure consistency and compliance.
- Monitor store KPIs to drive operational excellence and improve sales productivity.
- Partner cross-functionally (Merchandising, Marketing, Operations) to ensure every retail launch is operationally ready and on-brand.

**20% - Omnichannel Operations & Training Management**
- Lead customer experience standards across offline channels; resolve escalations swiftly and effectively.
- Partner with Operations and Merchandising to optimize workflows on returns, exchanges, QC, and order tracking.
- Own and enhance the execution of offline exclusive personalization services.
- Conduct retail workflow reviews, lead operational training sessions, and align communication across all stores.
- Drive onboarding for new hires with Store Leaders; ensure timely feedback and integration check-ins.
- Optimize store team scheduling based on performance trends and traffic insights.

**10% - Merchandising & Retail Analytics**
- Lead weekly stock and sales reporting, providing insights on bestsellers, trends, and improvement opportunities.
- Propose and implement inventory and merchandising strategies that drive profitability across stores.
- Oversee inventory flow between HQ, retail homes, and dropship platforms, balancing efficiency and availability.

**10% - Ad-hoc Projects / Event Management Support**
- Lead operational readiness for new store openings, relocations, and layout refreshes.
- Oversee planning and execution of retail events and pop-ups — from scheduling to stock and VM execution.
- Coordinate with Store Leaders on visual merchandising standards, stock allocation, gifting, and post-event analysis.

**Key Success Metrics**
- ≥98% stock accuracy across all stores.
- 100% retail launch readiness on schedule.
- Improved store efficiency metrics and SOP compliance.
- Regular implementation of measurable process improvements.

**Qualifications Needed -**
- Diploma or higher in Business, Retail Management, Operations, or related field.
- 2-4 years’ experience in retail operations, merchandising, or team leadership.
- Strong analytical and organizational skills with a data-driven mindset.
- Proficient in Shopify POS, Excel/Google Sheets, and inventory management systems.
- Excellent communication skills in English, both verbal and written.
- Hands-on, proactive, and solutions-oriented with strong time management ability.

**These are a few key elements expected in order for you to excel in this role -**
- You’re a natural problem-solver who thrives on ownership and autonomy.
- You balance structure with agility — always ready to improve systems and processes.
- You communicate clearly, coach with empathy, and hold teams accountable with fairness.
- You’re passionate about creating exceptional customer experiences and operational excellence.
- You operate with integrity, curiosity, and an entrepreneurial spirit.

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person