Technical Support

4 days ago

Bayan Lepas, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware and software issues
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect and document problems to appropriate resource (escalations)
- Accurately process and record call transactions using a computer and Sales Force CRM
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Stay current with system information, changes and updates
- may be asked to sell additional products or services
- Nevertheless, the goal for this group is to handle 70%-80% of the user problems before finding it necessary to escalate the issue to a higher level.

**Salary**: RM2,000.00 - RM2,800.00 per month

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