Customer Service

3 days ago


Puchong, Malaysia Safeguard Sdn Bhd Full time

Handle customer complaint, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution.
- Manages large amount of incoming phone calls.
- Resolve customers issues with company products
- Answer other customer question and offer them access to helpful resources
- Direct question to the right department when needed.
- Ensure Customer satisfaction.
- Manage all desk administrative duties.
- Maintain accurate records of interaction with customer and recurring user problems
- Follow up with the customers as needed to ensure any problem are resolved,
- Updates and closed Help desk Ticketing Portal.

**Job Requirement**
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computer.
- Experience working with customer support.
- Problem solving skill
- Persuasive Speaking Skills

Pay: RM2,500.00 - RM2,700.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift

Supplemental Pay:

- Attendance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)


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