Online Sales and Service Executive

2 weeks ago

Mid Valley City, Malaysia Aglow Medical Group Sdn Bhd Full time

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 20 clinics within a remarkable 4-year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic, promoting wellness and regenerative medicine; and Aglow Hair Clinic, specializing in hair growth treatments.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Applicant will be responsible for the Wellness and Regenerative Medicine division of Aglow Medical Group.

ACT Health Clinic is dedicated to addressing aging related issue with a specific focus on health optimization and illness therapeutic solutions.

Our team is dedicated to promoting 'Healthful Enthusiasm' among our clients. We believe in fostering positive and beneficial habits thereby contributing to good health, illness prevention and enhancement of overall well-being.

Job description
As part of our growing team, you will play a key role in managing client interactions and driving online sales.

Online Sales & Service Responsibilities:

- Respond promptly and professionally to inquiries and comments via phone calls, WhatsApp and social media platforms.
- Educate clients about our treatments and services, ensuring they are well-informed.
- Generate new leads and follow up with cold leads to convert them into appointments.
- Manage and schedule client appointments, send timely reminders, and ensure

smooth scheduling processes.
- Organize and keep lead data safe and confidential across platforms.
- Support the sales team in meeting monthly targets by providing necessary support and feedback.
- Analyze the performance metrics of posts, videos, and ads to provide actionable insights to the marketing team to drive client engagement and growth.
- Assist in ad-hoc tasks in the office and clinics.

Job Requirement:

- Able to work on Weekends, Weekday Night shifts and Public holidays.
- Language proficiency in Chinese and English.
- Preferably with sales or customer service experience.
- Pleasant, well-groomed, responsible, self-motivated, and with good communication skills.
- Able to carry out instructions promptly and disciplined in completing the task in detail.
- Able to work in fast-paced environment and manage multiple tasks simultaneously.
- Bioscience or medical knowledge or experience in the healthcare or wellness industry is a plus.

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type
- Part-time
- Job Type
- Executive
- Experience Level
- 1-3 years
- Job Categories
- Customer Svc/Call Centre
- Language Required
- English, Bahasa Malaysia, Mandarin/Cantonese
- Nationality Preferred
- Malaysians Only
- Gender Preferred
- All Genders
- Own Transport
- None

**SALARY & OTHER BENEFITS**
- Salary

**RM 3,000 to RM 4,000 per month**
- Other Benefit (Optional)
- Sales commission / intensives - Parking claims allowance - Birthday leave - Staff discount - Sponsored training - Opportunities for internal rotation

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