Customer Service Representative

1 week ago

Kuala Lumpur, Malaysia Ezypay Full time

**About the role**:
You will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

**As a Customer Service Representative, you will**:

- Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants.
- Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution
- Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
- Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
- Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team

**Requirements**:

- **Minimum 2 year experience** in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
- **Proficiency in English is a must (both written and spoken)**:

- Ability to support a variety of start times **(shifts can range from 4 am to 5 pm)**:

- Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills
- Experience using customer service software/ ticketing systems or **CRM** (**Zendesk**desirable)
- Excellent customer service skills - the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.
- A true team player that really cares about their peers.

**Benefits**
- Generous salary package
- Casual dress code
- Delicious office snacks
- Dynamic, positive work environment
- Fantastic team culture
- Guidance and mentoring from leaders within the business
- Flexible working environment (work from home & remote working options)
- Gym subsidies

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