Customer Service Trainer

2 days ago

Kuala Lumpur, Malaysia Spark Hunts Resources Full time

**Customer Service Trainer / LDQA (Mandarin Speaker)**

**Job Responsibilities**:

- Based on the development of customer service business, collect and analyze training needs and establish a sound internal trainer selection, training, curriculum planning, and talent incentive mechanism.
- Responsible in formulate training strategies that meet the development of customer service teams.
- Responsible in providing reasonable and efficient effect tracking mechanisms, ongoing optimization and refinement in response to feedback and work functional needs, and quick course development
- Capacity of building the needs of the customer service team, design training programs & needs, establish online and offline training mechanisms, and implement pre-job empowerment, on-the-job empowerment and other trainings Work to ensure that the training empowerment content is implemented in the customer service team
- Regularly conduct training demand research, do a good job in training demand survey and analysis, analyze and output training data results, track training effect feedback, and do a good job in training process organization and management and training effect evaluation
- Fully explore and integrate internal and external resources of the company, comprehensively use training tools and forms, maximize training coverage and training effects
- Deeply understand the business, actively explore and analyze training needs, and carry out training project planning, implementation and effect evaluation follow-up

Job Requirements
- Academic Education: Possess at least a Diploma/Bachelor’s Degree
- Language Proficiency: English & Mandarin (required to liaise with Mandarin speaking clients)
- Possess TTT (Train The Trainer) certification ability
- Ability to independently design and organize delivery of training empowerment projects
- Have strong organizational resource scheduling and teamwork ability
- Strong rapid learning ability and self-motivation
- **Willing to work in Tun Razak Exchange, Kuala Lumpur (walking distance from MRT)**

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Gym membership
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 5 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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