Customer Service Agent

1 week ago


Petaling Jaya, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

**Role: Customer Support-** **Customer Experience Agent**

**Role Type: Initial 12 months and Extendable Contract**

**Job Location**:First Avenue, Petaling Jaya, Selangor**

**Job Description (JD)**
- Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
- Gather feedback from drivers and passengers, observe front-line issues such as booking
- cancellation reasons, etc. and report promptly to supervisor.
- Perform ad-hoc tasks as required by the team to improve overall business such as market
- research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver
- information, etc.
- Support other department campaigns when the need arises.

**Requirements**:

- Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience.
- in Customer Service industry.
- Required language (s) : Bahasa Malaysia, English, (Fluent spoken Mandarin will be an added
- advantage).
- Applicants should be Malaysians citizens or hold relevant residence status.
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Fresh graduates are encouraged to apply.
- Able to start work immediately.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM3,300.00 per month

Schedule:

- Monday to Friday

Ability to Relocate:

- Petaling Jaya: Relocate before starting work (required)


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