Exams Operations Manager

1 week ago

Kuala Lumpur, Malaysia British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Pay Band: 6 / Grade G**

**Location: Kuala Lumpur, Malaysia**

**Department: Country/Cluster Operations**

**Contract Type: Indefinite Local Contract**

**Closing Date: Wednesday, 3rd September 2025 - 23:59 Malaysia Time (GMT +8)**

**Role Purpose**

The purpose of this role is to manage exam operations in Malaysia, ensuring customer service quality, exam integrity, and compliance standards are maintained. The role is responsible for efficient capacity and cost management, smooth test day delivery, and guiding team members to meet operational and service standards.

**Role Accountabilities**

This role is responsible for overseeing exam operations to ensure efficient service delivery, adherence to compliance standards, and high levels of customer satisfaction. Key responsibilities include implementing standard procedures, planning and managing resources, coordinating logistics, resolving complex operational issues, and maintaining strong relationships with stakeholders. The role also involves monitoring risk and compliance, conducting financial and operational analysis, managing costs and resources effectively, and leading the operations team by providing guidance, motivation, and development to achieve performance and service delivery objectives.

**Role specific skills, knowledge and experience**

**Further Information**

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Qualification : Relevant experience in overseeing the production of goods or provision of services, or a university degree in any discipline or an equivalent relevant qualification.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

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