Manager - Business & Corporate Banking (Support

1 week ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

Manager - Business & Corporate Banking (Support Lead)

**If you are looking to excel and make a difference, take a closer look at us...**

**a) Application Support Lead - Loan Origination System**
- o Level 1 : First Line Support (Support staffs in different divisions)
- o Level 2 : Technical Support (Internal ITSME)
- o Level 3 : Expert Support (vendor)
- o Level 4 : Third-Party Support (Others system integrated)
- Liaise with IT SME to find out the root cause of the system integration issues. Third party system ie. Core banking system, Credit evaluation system, Experian Reports, CCRIS submission, etc).
- Set the goals, incident management, SLA and targets for the support team, monitor team performance and ensure the team is providing excellent customer service and addressing users' issues in a timely and efficient manner. The users cover the Business & Corporate Banking (BCB) business users, Wholesales Credit Division (WCD) and Wholesales Credit Operation (WCD) from the 3 divisions.
- Maintaining and updating technical documents and procedures (SOP).
- Prepared the FAQ, training material, document for the users.
- Conduct the training for the new on-boarding users quarterly.

**b) Business Application Enhancement / Change Request**
- Review the reports of bugs or problems, create a plan to address those issues and work with the project and support teams to prepare the test scenario for UAT and regression test and implement the plan.
- Configuration Management, Change management, Release management. Work with product owner & vendor to study the configuration or setup of the parameter / template impacted or any system enhancement required for any new program lending / scheme / product / facility.
- Liaise with users and vendors to gather the User Requirement Specification (URS) / Feasibility Study Design (FSD) for sign off

**c) Application Audit and BNM CCRIS issues**
- Work with regulatory team on the BNM CCRIS submission queries and data justification
- Checking the audit finding request against the loan origination system
- Monitor or tracking for the system audit action plan required for the rectification of the impacted cases and system change request to improve the process flow and mitigate the issues recurring in future.

**d) Participation in Bankwide Project initiative impacted business**
- Coordinate internally with other BCB business units for all the project requirements. Tasks include preparation of memo for management sign off and obtaining data from MIS for analysis and reporting
- Involved in the UAT if required and perform information update in system

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000014767

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