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Manager - Business & Corporate Banking (Business Transformation - SME)
**If you are looking to excel and make a difference, take a closer look at us...**
**Overview**
The SME Banking Business Transformation Manager is responsible for helping the SME Business Transformation Head to align people, process, policy and technology under SME and cross division initiatives between Business & Corporate Banking (BCB) and Personal Financial Services (PFS).This role reports to the Head of Business & Corporate Banking (Business Transformation - SME).
We are specifically looking for talents outside of the banking industry who are looking to further their careers
**Key Responsibilities and Accountabilities**
- Review, change, adopt, innovate, streamline, and build simple and effective SME Banking business and credit structures.
- Simplify, expedite and transform the existing sales processes - from deal origination through to credit approval, customer acceptance and onboarding - as seen through the lens of the SME customer through process reengineering/simplification and automation.
- Review, enhance and/or develop business and internal processes to support SME.
- Develop and implement process flow/system in compliance with regulatory requirements which relate to SME.
- Lead the development and execution of the SME digital roadmap to serve SME customers faster, better and reaching out to the underserved SMEs to increase market share.
- Propose and make fundamental changes and shifts to achieve SME budget, improve SME customer satisfaction at controlled cost environment.
- Plan, budget, oversight and implementation of projects through to production - coordinate deliverables from internal specialists, business consultants, technical consultants and vendors - ensuring that projects are delivered on time, within budget and scope.
- Track, manage and report on progress of projects to all stakeholders including business stakeholders, working committees and steering committees.
- Assist with reporting duties in relation to sales management activities for performance management.
- Handle any BAU and ad-hoc reporting requirements in relation to sales management and performance management activities.
- Support and testing for systems used such as loan origination system, digital client onboarding, the Bank's ICAAP and Stress Test process
**Jobholder Requirements**:
**Requirements**:
- Malaysian citizen
Education/Qualification
- Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
Experience
- 5 years and above experience in similar industry and/or consulting with a proven track record in Project Management.
- Working knowledge and understanding of business banking (ie. non-retail) products, processes and customer journeys.
- Excellent presentation and communication skills, able to effectively convey complex information at all levels
- Influencing and negotiation skills, with the ability to constructively challenge in order to attain productive outcomes
- Proficient working knowledge of MS Office products - Outlook, Word, Excel and PowerPoint
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Job ID JR0000017302
