Customer Service

6 days ago

Petaling Jaya, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Company Overview**:
We are the leading global supplier of UV coatings, liquid resins, & crosslinkers.

**Responsibilities**:

- Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer
- Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication, shipment, and documentation.
- Collaborate with sales managers to address pricing, payment, and delivery term inquiries, fostering sales growth through excellent service.
- Ensure the accuracy and updating of customer master data and customer's special instructions in the system, facilitating effective follow-up by supply chain, credit, and other relevant parties.
- Maintain regular communication with colleagues worldwide to ensure efficient order fulfillment.
- Track the status of complaints in the system, provide ongoing updates to customers and sales, and facilitate the communication of investigation results, corrective actions, and complaint closure in agreement with sales.
- Obtain approval for all price changes resulting in credit or debit notes.
- Identify and execute improvements to reduce lead times, transaction times, costs, internal and customer communication and document flow
- Perform tasks as instructed by superiors.

**Job Requirements**
- Malaysian citizen
- **MUST COME FROM CHEMICAL MANUFACTURING INDUSTRY**:

- Minimum 2-3 years’ experience in a similar position, preferably in the shipping, manufactures and logistics industry.
- Experience in import/export procedure and documentation will be an added advantage.
- Patience and matured in problem solving skills.
- Willing to work early morning shift according to Australia Time Zone (for beginning 3 months)
- Willing to go Australia for 2 -3 weeks training

**Job Highlights**
- Open Culture, work life balance
- Medical Coverage (Outpatient)
- Opportunity to go Australia for training purpose (accommodation provided by company)
- Shift allowance
- EPF 3% (extra)
- 0% turnover rate in the entire Customer Service department
- Normal Working hours (Sat & Sun OFF)
- Training Development
- Good Workplace Environment

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM6,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Monday to Friday

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