Customer Service Representative

1 day ago

Kuala Lumpur, Malaysia Clef Marketing Sdn Bhd Full time

Customer Interaction
- Provide accurate information about products, orders, and promotions.
- Handle complaints and resolve customer issues in a professional and empathetic manner.

Order & Service Management
- Coordinate with the logistics and warehouse team on order processing, shipment tracking, and delivery updates.
- Manage product exchanges, returns, and refunds according to company policies.
- Record and monitor customer feedback, complaints, and satisfaction levels.

Brand & Team Collaboration
- Work closely with the marketing and operations team to share insights from customer feedback.
- Support campaign launches and promotions by assisting with customer inquiries and post-purchase care.
- Uphold CLEF’s brand voice and customer service standards across all communication platforms.

Continuous Improvement
- Stay up to date on skincare product knowledge and brand offerings.
- Identify common customer pain points and suggest process improvements.
- Maintain a positive, solution-oriented attitude in a fast-paced environment.

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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