Service Advisor

4 days ago

Shah Alam, Malaysia G-MART CORPORATION SDN BHD Full time

**Job Scope**:

- **Customer Service**: Greet customers warmly, understand their vehicle service needs, and provide professional advice.
- **Job Order Management**: Open and manage repair orders, describe vehicle issues clearly for technicians, and update customers on job progress.
- **Technical Knowledge**:Interpret basic mechanical issues and explain necessary repairs, services, and estimates to customers.
- **Follow-up**: Coordinate with the workshop and parts department to ensure timely service completion; conduct follow-up calls for customer satisfaction.
- **Sales Achievement**:Upsell service packages, maintenance programs, and accessories where appropriate.
- **Quality Control**: Perform final quality checks, ensure all customer complaints are resolved before vehicle delivery.
- **Administration**:Manage service-related paperwork, warranty claims, and ensure compliance with Toyota’s standard operating procedures (SOPs).

**Job Requirements**:
**Education**:
Minimum SPM / Diploma / Degree in Automotive, Mechanical Engineering, or related field.
**Experience**:
At least 1-2 years experience as a Service Advisor in the automotive industry preferred

**Skills**:
Strong communication and interpersonal skills.
Good technical understanding of vehicles and basic diagnostics.
Ability to handle customer complaints and work under pressure.
Computer literate (knowledge in DMS / Dealer Management System is an advantage
**Language**:Proficiency in Bahasa Malaysia and English (Mandarin is an added advantage).

**Personal Traits**:
Customer-oriented with a positive attitude
Team player with high integrity and professionalism
Neat and presentable appearance

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift

Work Location: In person

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