QA & Product Operations Associate (Hybrid, Chinese-speaking, Saas)

2 weeks ago

Bangsar South, Malaysia ChatDaddy Full time

**Location: Bangsar South, Kuala Lumpur**

**About Us**

**ChatDaddy** is a leading SaaS company helping businesses streamline customer engagement and boost operational efficiency through powerful WhatsApp automation tools. Our platform is designed to simplify communication, drive growth, and enable teams to scale with confidence.We’re a fast-growing, innovation-driven team that values collaboration, creativity, and customer success. If you enjoy solving problems, working across teams, and making an impact—you’ll fit right in.

**Job Overview**

We're looking for a **QA & Product Operations Associate** to help ensure a smooth product experience for our users. This role blends QA testing, bug resolution, and user documentation, and involves working closely with our Product, Engineering, and Support teams.You’ll play a key part in catching bugs before users do, creating helpful resources, and making sure product feedback flows effectively between teams.

**Responsibilities**

**Quality Assurance**
- Test new features before launch to identify bugs and usability issues
- Ensure product releases meet business and user expectations

**Bug Tracking**
- Take ownership of bug reports and follow through to resolution
- Coordinate with developers and customer support to prioritize fixes
- Communicate clearly about issue status and resolutions

**User Documentation**
- Write and maintain user-friendly guides, FAQs, and onboarding materials
- Keep help content up-to-date and aligned with product changes

**Cross-Team Collaboration**
- Work closely with Product, Customer Support, and Business teams
- Translate user and internal feedback into clear, actionable insights
- Help bridge communication gaps between technical and non-technical teams

**Qualifications**
- 1-3 years of experience in QA, technical support, or product documentation (experience in SaaS or tech startups is a plus)
- Detail-oriented and proactive with a strong willingness to learn
- Able to follow test plans and identify usability issues and bugs
- Strong written communication skills—able to document findings clearly
- Comfortable working in a fast-paced, startup environment
- A team player who enjoys cross-functional collaboration and feedback loops

**What We Offer**
- Opportunity to grow into a more senior QA or product operations role
- Mentorship and support from experienced product and engineering team members
- Hybrid work setup
- A friendly, startup culture that values ownership, collaboration, and learning
- The chance to directly shape a product used by growing businesses across the world

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Application Question(s):

- Are you comfortable creating simple user-facing documentation such as help articles or onboarding guides?
- Do you have experience in quality assurance (QA) or software testing for a web or SaaS product?
- Have you worked directly with developers or product teams to report and follow up on bugs or product issues?

**Experience**:

- technical support: 1 year (required)

**Language**:

- Chinese (required)

Application Deadline: 06/30/2025

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