Institutional Support Specialist

**QS Quacquarelli Symonds is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.**

**QS is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.**

**About the Role**

QS is seeking motivated individuals to join our Intelligence Unit team in the position of Institutional Support Specialist. This role is part of a professional, supportive, and global team across locations in London, Mumbai, Kuala Lumpur and Bucharest - providing excellent exposure to an international work environment. Our clients are universities around the world and our services are designed to empower them to better achieve their objectives and impact, to the betterment of their students and stakeholders, and wider society. This pivotal role will serve as a guide, providing focused support to the institutions we work with to ensure they derive maximum value, and delight, from our services.

**Key responsibilities include**:
- Client Relations - Build long lasting client relationships in the higher education space and be the main point of contact for a set of institutions gathering data and other key requirements on a regular basis.
- Product Ownership: Support the executives/assistants and be the first point of escalation for any product/complex queries from the clients. Ensure that quality of deliverables is of the expected quality.
- Customer Insights: Derive insights from QS database and/or market scan offering thought leadership solutions to the higher education institutions across the world.
- Project Management: Take ownership of the government/bundled projects and provide regular status updates to the manager/clients.
- Customer research - Ability to scan the web or other applicable sources for useful information and contribute to high quality and insightful research outputs. Drawing together customer/user research from key product areas and pass on the relevant feedback to the product teams.
- Graduate degree with 3-5 years’ experience working in a professional environment. A prior background in consulting/Client relationships is highly desirable.
- Excellent self-organisation and time management skills, with a relentless results orientation. Any leadership/project management experience is desirable.
- Strong decision-making skills and attention to detail.
- Excellent written and verbal communication skills in (international) English. Additional fluency in Spanish/Chinese/Arabic language is desirable but not necessary.
- Strong inter-personal skills and the ability to work with cross-functional teams and multiple stakeholders.
- Capability to analyse quantitative and qualitative data and synthesise clear narratives and conclusions.
- Experience working with data in Microsoft Excel and other office software. Experience of or exposure to other BI tools would be an asset.
- A passion for, or deep interest in, higher education and the role of universities in building a better world. An international perspective gained through work or study and interest in the international higher education sector, would be valuable.
**A few things that make QS a great place to work include**:

- Competitive base salary
- Vibrant social environment and multicultural, multinational culture, strong team spirit
- Focus on welfare -global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
- Strong recognition and reward programs - peer recognition platform, quarterly and annual awards, annual bonus scheme
- Support, learning, and growth opportunities across QS teams (Digital & Events, Marketing, Product Design, Enrolment Solutions, Regional QS Enrolment team leaders, and more)