Sales and Reservation Coordinator

4 days ago


Kota Kinabalu, Malaysia Homesuite Sdn Bhd Full time

**Job Title**:Sales and Reservation Coordinator Company

**Overview**:
Homesuite is a leading hospitality property management company specializing in hotel & short-term rental services. Our mission is to provide an exceptional guest experience while maximizing property revenue and minimizing costs for our clients.

**Position Overview**:
**Key Responsibilities**:
**Reservations & Sales Management**
- Oversee and manage daily reservations across multiple platforms (Airbnb, Agoda, Expedia, Ctrip, etc.).
- Assist in tours and corporate reservations
- Monitor occupancy rates and implement dynamic pricing strategies to optimize sales and revenue.
- Ensure accurate and timely updates of property information, availability, and pricing across all channels.
- Handle guest inquiries and bookings efficiently, focusing on conversion and guest satisfaction.

**OTA Account Management**
- Manage all OTA accounts, including updating listings, policies, amenities, and promotional offers.
- Respond to reviews on OTA platforms to maintain high guest ratings and address any feedback.
- Conduct regular audits of property listings to ensure consistency and adherence to Homesuite's standards.
- Onboard new listings, set up property details, and integrate with the channel manager to streamline operations.

**Performance Reporting & Analysis**
- Prepare and update monthly performance reports, tracking key metrics such as occupancy, revenue per unit, and booking channels.
- Analyze sales trends and identify opportunities for revenue growth and market expansion.
- Collaborate with the management team to develop and implement sales strategies and promotional campaigns.

**Requirements**:

- Experience: Minimum of 1 year in property management, hospitality, or OTA account management.
- Proficiency: Strong understanding of OTA platforms and experience with channel management tools.
- Skills: Proven experience in sales optimization, dynamic pricing, and revenue management.
- Communication: Excellent verbal and written communication skills, with the ability to handle guest interactions professionally.
- Tech-savvy: Proficient in using spreadsheets, reporting tools, and online collaboration platforms.
- **Why Join Us**:_

At Homesuite’, we believe in providing a supportive work environment that fosters growth and innovation. As an Operations Coordinator, you’ll play a pivotal role in driving revenue and ensuring a high-quality experience for our guests and property owners.

Pay: RM2,500.00 - RM3,200.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kota Kinabalu: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Kota Kinabalu (preferred)

Expected Start Date: 12/01/2024



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