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Customer Helpdesk Support Officer(Wlc Fresh)

3 weeks ago

Johor Bahru, Malaysia MINDe Group Full time

Provide technical assistance and support to users experiencing software, hardware, or network issues.
- Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation.
- Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution.
- Educate users on software and hardware usage, troubleshooting techniques, and best practices.
- Keep abreast of technological advancements and updates to provide effective support and recommendations.
- Collaborate with IT team members to improve support processes, documentation, and knowledge sharing.
- Provide excellent customer service, ensuring a positive experience for users seeking assistance.

Pay: RM2,700.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus