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Telesales and Retention Manager Job

3 weeks ago

Kuala Lumpur, Malaysia SmartRecruitment.com Full time

**Location: Kuala Lumpur**

**About the Hiring Company**:
We are a pioneer iGaming company in Malaysia. Our team with over 8 years experience are here to guide and nurture you into achieving your dream. We believe the success of you as an individual, is the success of the company as a whole.

In recent years, we are rapidly expanding into other markets, Singapore, Thailand, Vietnam and Indonesia.

Our vision is to become a large corporation with multiple brands under our wings.

We welcome highly dedicated and passionate talents to join us in achieving our vision together.
- Build and manage telesales team.
- Implement telesales strategies to grow new players database.
- Communicating with customers and sales representative.
- Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
- Gathering information about customer complaints (HOWs, WHYs)
- Developing aggressive acquisition and retention strategies based on customer feedback.
- Negotiating with customers to retain the business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationship with customers and business associates.
- ** Min 2-years experience in B2C Online Casino industry for Tele Sales.**:

- Minimum high school, Diploma, or bachelor’s degree in economics, sales, marketing, or related field.
- **Good communication skills in English and Mandarin Chinese.**:

- Highly motivated and determined.
- Perform teamwork in sales-oriented environments.
- Excellent skills In Microsoft word, excel, PowerPoint, etc.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- **Extensive network to acquire database.**:

- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- **Willing to work in office in KL, Malaysia.**:

- Ability to learn about products and services and describe/explain them to prospects.
- **No managerial experience needed but a big plus**

**I**nterested?**

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.