Assistant Manager, HRit

7 days ago

Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The primary objective of this position to lead the configuration, design and optimization of Workday modules that align with business requirements. This role involves working closely with business users and stakeholders to ensure that system delivers accurate and actionable insights.

Why Us?

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today
- Design, develop and maintain Workday reports/ Prism.
- Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday.
- Manage Workday technical modules.
- Perform System administration for Global HRIT Platform.
- Perform system configuration and customization.
- Act as the escalation point for complex technical problems and provide guidance to junior team members.
- Lead the team in identifying and resolving issues within Workday. Manages all assigned Incident & Service Requests and deliver according to the target resolution time.
- Ensure resolution time meeting SLA target.
- Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
- Identify opportunities to streamline processes and automate workflows.
- Monitor system notification (errors) and take appropriate actions.
- Collaborate with stakeholders to gather requirements.
- Manage S1 issue escalation with relevant parties effectively.
- Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
- Collaborate with other Workday leads to ensure alignment across modules and consistent delivery.
- Supporting HRIT Manager on work assignments.
- Capable of leading the group of team members.

Education
- University / College graduate in computer science or other relevant discipline.

Experience
- More than 5 years’ experience in implementing Workday Reporting/Prism module.
- Has exposure with Workday Integration and Security modules would be a valuable advantage.
- Familiar with ITSM tool (ServiceNow).
- Practical experience with HR processes and practices.

Desirable Traits
- SLA familiarity and performance driven work culture.
- Has strong analytical and problem-solving skills.
- Good communication and presentation skills.
- A good team player
- Consistent and proactive in BAU operations and deliverables
- Driven to satisfy clients.
- Good leadership.
- High level of interpersonal skills to work effectively with others.
- Build a career with us as we help our customers and the community live healthier, longer, better lives._

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