IT Service Desk

1 week ago

Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**What you’ll be doing**:

- Spends the required number of hours of online time per day on the phones assisting clients.
- Should resolve cases primarily at desk via remote method.
- Able to own, maintain and resolve all cases which is assigned to you end to end.
- Achieves at minimum a level 3 or above in their Key Responsibility Area goals.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead.
- Assists management with support-related tasks.
- Makes recommendations for process improvements and technology changes within the department and helpdesk team.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.

**Job Requirements: -**
- Excellent verbal communication skills.
- Applicants must be willing to work in Cyberjaya.
- Preferably Junior Executives specializing in IT/Computer Network/System/Database Admin or equivalent.
- Minimum of 2-3 years of customer of technical service/support required.
- Previous call center experience preferred with MNC company exposure.
- Strong remote troubleshooting skills with PC, Internet knowledge, Microsoft outlook, problem solving, analytical, and customer service skills required.
- Experience on CISCO VPN, Polycom, blackberry troubleshooting & basic Networking will be added advantage.
- Applicant should have ITIL framework knowledge.
- Possess a Degree in IT, Computer Science, Software Engineering or equivalent.

**Additional Details: -**
- **Salary Range**: Up to RM5,000 (depending on year of experience).
- **Shift Allowance**: RM500.00
- **Working Hour**: 4 days 12 hours shift followed by 3 days off.
- **Headcount required**: 2
- **Location**:Cyberjaya, Selangor

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM4,500.00 - RM5,200.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

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