Customer Service english

1 week ago


Subang Jaya, Malaysia Jom Kerja! Full time

**Shift**: Earliest shift is at 3am/4am and last shift will be at 9am, operation shuts at 6pm (Example : 3 am - 1 2pm / 4 am - 1 pm and etc)

**Working days**: Monday - Sunday _(TWO days off)_

**Work Arrangement**:Work in the office, Skypark One City, Subang Jaya.

**Onboarding date**:24th February 2025

**Job description**
- You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand.
- You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions.
- As well as responding to the customer you will also work closely with other service providers.

**General profile**
- Support the Supervisor/Operations Managers by providing regular reporting to track and monitor KPIs, designed to ensure customers consistently receive outstanding customer service.
- Liaise with all levels of stakeholders including Dealers, Product Specialists, executives and direct customers in order to facilitate the resolution of complex issues.
- Ability to work under pressure and flexible on working hours

**Functional Knowledge**
- Has extensive customer service knowledge including customer profiling, call management and solutioning
- Knowledge on vehicles is added value
- Has passion n Automotive/cars

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,785.00 - RM4,300.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Early shift
- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- 13th month salary
- Commission pay
- Performance bonus

Application Question(s):

- Since the market is ANZ, staff is expected to work on shifts to support the country's working hours. Are you okay to work on a shift schedule?
- Do you have your own transportation?
- Would you be able to start on February 24th if you are selected for this position? (Yes / No)

**Experience**:

- support ANZ market: 1 year (required)
- Customer service: 1 year (preferred)



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