Officer - Fraud Ops Analyst 1 (Hybrid) Kuala Lumpur

2 weeks ago

Kuala Lumpur, Malaysia Citi Full time

The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology. **Responsibilities**: - Provide professional analytical expertise relating to fraud prevention and loss control - Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns - Perform complex data validation independently and make recommondations to portfolio manages based on data availability and analysis - Resolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement efforts - Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices - Provide informal guidance or on the job training to new team members as needed - Ensure quality and timeliness of services provided, to support own team and closely related teams **Qualifications**: - 2-5 years of experience in fraud operations - Consistently demonstrates clear and concise written and verbal communication - Experience in managing business letter and preparing fraud-related reports - Proficient in MS Excel - Possess programming skills (e.g. VBA, SQL, SAS) **Education**: - Bachelor’s degree/University degree or equivalent experience**Job Family Group**: Operations - Services - **Job Family**: Fraud Operations - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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