Operations - Cb & Branch Ops - Payments Processing Operator - Nct

**Operations - CB & Branch Ops - Payments Processing Operator - NCT**:
**Job ID**:R0363211

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-02-20

**Location**:Kuala Lumpur

**Position Overview**:
**Details of the Division and Team**:
The Processor is role to focus on supporting all products related to Global Cash Operation (GSO) which include, Cross Border payments, Local payment processing in accordance with Bank policy and procedures.

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Flexible work arrangement
- Corporate group insurance
- EAP - free and confidential counseling, online work-life resources
- Comprehensive leave benefits

**Your key responsibilities**:
The incumbent is responsible for the daily and periodic activities related to processing of all Global Cash Operations products according to the bank’s policy and procedures. The incumbent will be reporting directly to the Head of GCO.

Apart from daily and periodic activities related to product processing, the incumbent is also expected to work closely with the Unit Head in processing daily BAU activities within the expected timeline.

Key roles and responsibilities are as follows:

- Foreign and Local Payment remittance processing i.e. SWIFT, Rentas and Low Value Processing work with accuracy and compliance to bank’s procedure.
- Adhered to agreed high service levels for turnaround time and industry / currency cut-off times.
- Ensure proficiency over established Standard Operating procedure (SOP) and compliance against all relevant policies, standard and guidelines.
- Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and complaints for appropriate action.
- Contribute constructively towards improvements initiatives.
- Supporting Unit Head in local and regional initiatives, project and system enhancements, data gathering, new policy role out and Quality Assurance
- Handling operations related queries from internal and external parties
- Other special for adhoc projects as assigned by Unit Head or Head of Department

**Your skills and experience**:

- Preferable with more than 2 years experience (preferable) in the Banking/Finance industry
- Good knowledge of Remittance products and understanding of Risk and Controls
- Good Verbal and written communication
- Ability to work with speed, accuracy in a fast paces environment
- Ability to deliver under tight deadline/cut-off and work under pressure independently with mínimal supervision.
- Self motivated and self starter
- Teamwork oriented with good interpersonal and communication skills
- Graduates with good academic records
- Good command in English (speaking and writing)

**How we’ll support you**:

- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career

**About us and our teams**:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

**Deutsche Bank & Diversity**

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.