Quality Assurance Consultant 质量保证顾问

7 days ago

Kuala Lumpur, Malaysia ParaCell Sdn Bhd Full time

Quality Assurance Consultant 聘请质量保证顾问 RM4000- RM6000

Malaysian only, Kuala Lumpur

1. Quality Assurance:

- Develop and implement quality assurance standards and processes.
- Monitor and evaluate CSM interactions with customers to ensure compliance

with company standards.
- Conduct regular audits and provide detailed feedback to CSMs.

2. Training and Development:

- Design and deliver comprehensive training programs for new and existing

CSMs.
- Develop training materials, including manuals, e-learning modules, and

workshops.
- Conduct regular training sessions to keep CSMs updated on best practices,

new tools, and processes.

3. Performance Management:

- Set performance benchmarks and develop metrics to measure the effectiveness

of the Customer Success team.
- Track and report on key performance indicators (KPIs) related to customer

satisfaction and success.
- Work with CSMs to develop individual development plans and career paths.
- Provide regular performance feedback and conduct performance reviews.

4. Process Improvement:

- Identify opportunities to streamline and improve customer success processes.

**Qualifications**:

- Degree in Business, Communication, Education

**Experience**:

- Minimum of 1-2 years of experience

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift

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