Customer Service Marketing Coordinator
2 weeks ago
Return for investigation (Incoming & Outgoing)
- Collecting incoming Daily from Receiving bay & recording it;
- Arranging outgoing Return for Investigation especially from LGM CS the team to go out to the outlet daily;
- Attend to daily customer incoming phone calls when relate to Product problems and solve issues;
- Ensure all Return for Investigation processes are in a timely manner, get approval from marketing and purchaser to replace new stocks/parts to customers;
- Attend the Marketing side, (**all the JOMAMA LIVE events and lucky draw prize giveaways**), such as raising DO for the OP to issue a PICK list to the warehouse to pick up and liaise with the Retail Admin Order Processing to arrange for courier service to deliver out.
- Raise DO for warranty replacement.
- Arrange Training & invite staff from the outlets, according to the marketing set schedule.
- To arrange & coordinate with outlets on stationeries request and compiles all stationeries and ensure timely delivering out to each outlets.
- Other administration duties including filing, liaising with other internal departments, and dealing with any retail-related enquiries.
**JOB REQUIREMENTS**
- At least a Diploma/Degree in any field.
- Self-motivated with a positive attitude, and pro-active approach, possess strong leadership qualities, and a team player who can work with minimum supervision and is highly committed
- Required Language(s): English. Chinese
- Excellent communication and organization skills
- At least 2 yearsof working experience in a related field. Preferably those who are hands-on and have knowledge of managing retail outlets. Those from the FMCG industry are encouraged to apply.
- Must be computer literate and willing to travel outstation and work on weekends.
- Applicants must be willing to work in Subang UEP.
- Can backup shops as and when required
- Applicants should be Malaysian citizens or hold relevant residence status.
**Salary**: From RM2,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Parental leave
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
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