Manager, Change Management

2 days ago

Petaling Jaya, Malaysia Hong Leong Bank Full time

Responsible for the overall quality of the Change Management process and accountable for day to day operation and maintenance of IT Change Management processes, standards, methods and tools in support of IT and Business Unit strategies. - Responsible to ensure that changes are efficiently and effectively recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled fashion. - Liaises with and supports business unit, project and IT support staff to utilize and continuously improve IT Change Management practices in line with the ITIL best practice framework. - Develops and maintains IT Change Management principles, standards, plans and procedures and their implementation within the agreed upon scope. - Provides guidance, answers questions and guiding staff in the correct use of the change process and identifies training requirements and provides training for staff if necessary. - Schedules and chairs Change Advisory Board meeting and co-ordinates urgent changes among IT support team. Responsible to review changes prior to moving them forward for Change Advisory Board review. - Assists auditors with auditing the activities of the Change Management function for compliance with established procedures and IT control framework. - Responsible to generate weekly change log close report and regular monthly management reports related to process outcomes and KPI reporting on effectiveness of Change Management. Other Responsibilities - Provide recommendations and input to management on existing or new processes and procedures to improve the effectiveness of Change Management. - Lead implementation of any new Change Management policies changes/updates.
Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.
Bachelor's or Equivalent

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